Return form:

  • For a full refund minus shipping: Please return your items with in 14 days upon receiving it. Return address is labeled on the package. If you lost the packaging, please using the below methods to contact us so we can provide the return address for you. Make sure items are in original condition(if the beads were strands, they need to be on strands when return to us). Buyers are responsible for return shipping costs. 
  • when you return a large quantity of items and you received rewards or discounts for the order, we reserve the right to recalculate your order total based on the actual items you kept. 
  • late return:50% restocking fee will be charged;
  • At this moment we do not accept exchanges, please return what you do not need and purchase the correct items.
  • Problem with your order? please contact us within 7 days of receiving it so we can resolve it for you ASAP, you can email us at or go to “contact us“. We also offer online chat. Simply click the green box on the bottom right.
  • Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: 

Custom or personalized orders(including custom laser engraved charms) ;

Perishable products (like food or flowers); 

Digital downloads; 

Intimate items (for health/hygiene reasons); 

Items on sale.