- What type of payment do you accept? All major credit cards and PayPal.
- I just placed an order but I want to add more items. Since we ship out our orders in 0-1 business day, Please contact us ASAP via online chat or email us firstname.lastname@example.org.
- Can I cancel a order? We do not accept cancelations since we ship out our orders very quickly. But please contact us if there is a problem.
- I am not sure if my order went through. Please refresh your page and check your email to see if the order has been placed. Still having trouble? Contact us ASAP via online chat or email us via email@example.com.
- I think I placed an order but I did not receive any email confirmation. Please check spam folders or contact us ASAP via online chat or email us via firstname.lastname@example.org.
- Will the items I receive match the products and descriptions? Absolutely! We take our pictures either under natural lighting or professional lighting so our customers know what they are getting.
BeadsVenture Rewards Questions:
- It is free to sign up for the BeadsVenture Rewards? Yes! All you need to do is sign up for a free account and the system will automatically calculate your rewards.
- I reached the first level, How do I get the rewards? Nothing at all. All you need to do is making sure to sign into your account for your future orders. You will see the price is automatically deducted. For example, product A was $10 without discount, now you will see $9.5.
- Will I receive further discounts when I purchase on sale items? No, but your purchase still counts towards your rewards.
- Where do you source your products? All over the world! Our mission is bringing jewelry supplies from all over the world to YOU.
- How do you source your products? We take the extra step to partner with small factories, facilities and communities to make sure we have the highest quality possible.
- Do we offer more discounts? If you are planning on purchasing anything with over 100 quantity, please email us via email@example.com.
- Other companies offer 50% off, are you guys be able to offer 50% off with my order? We understand some companies do that to attract customers, but at BeadsVenture we believe in offering authentic pricing instead of rising our price and “cut our customer a deal”. However if you are planning on purchasing anything with over 100 quantity with us, please email us via firstname.lastname@example.org.